TERMS AND CONDITIONS
RAPID TRAINING LIMITED
Please read the following important terms and conditions before agreeing to complete our motorcycle coaching services, events and courses and check they contain nothing that you are not willing to agree to. You can find more information about us and the services we provide on our website at https://www.rapidtraining.co.uk/.
1. INFORMATION ABOUT US AND HOW TO CONTACT US
1.1 Who we are. We are Rapid Training Limited a company registered in England and Wales. Our company registration number is 03389719 and our registered office is at Scottsdale House, 10-31 Springfield Avenue, Harrogate, HG1 2HR.
1.2 How to contact us. You can contact us by writing to us at Scottsdale House, 10-31 Springfield Avenue, Harrogate, HG1 2HR or by emailing us at enquiries@rapidtraining.co.uk.
2. OUR CONTRACT WITH YOU
2.1. How we will accept your booking. Our acceptance of your booking will take place after you have filled in an online booking form or otherwise contacted us to make a booking, you have confirmed your acceptance of our terms and conditions and we confirm that we are able to provide you with the coaching services, events and/or courses and the date(s) on which they will be provided. At this point a contract will come into existence between you and us. A contract is not formed between us prior to this time, for example when you enquire about the coaching services, events and/or courses and the dates currently available or when we send you a booking form to complete.
2.2. If we cannot accept your booking. If we are unable to accept your booking, we will inform you of this. This is typically due to being unable to authorise your payment or our coaching services, events or courses being fully booked.
2.3. Other terms which are relevant to this contract. You also agree to be legally bound by any declaration which we require you to complete and return to us before we provide the coaching services, events and/or courses as well as the joining instructions provided to you. You will also be required to confirm that the content of the declaration remains true on each day that you participate in the coaching services events and/or courses. The declaration and the joining instructions form part of this contract as though set out in full here. Our declaration can be found here and our joining instructions can be found at https://www.rapidtraining.co.uk/rapid-blyton-park-pack and https://www.rapidtraining.co.uk/rapid-trackmaster-pack. Please see the declaration and the joining instructions relevant for your booking.
3. YOUR OBLIGATIONS
3.1. Unless agreed otherwise we will only provide the coaching services, events and/or courses if you comply with the requirements below to our satisfaction. You are responsible for meeting the requirements below at all times during the coaching services, event and/or course:
3.1.1. provide your own roadworthy motorcycle with appropriate insurance, MOT certificate and road tax that is safe and well maintained if you are taking part in road coaching services, events and/or courses;
3.1.2. provide your own motorcycle that is safe and well maintained if you are taking part in track coaching services, events and/or courses (including Trackmaster);
3.1.3. ensure you have a valid, full current driving licence relevant to the motorcycle you are riding on which complies with the requirements set out in the relevant joining instructions for your session;
3.1.4. complete the declaration and provide it to us in writing before the coaching, event or course begins;
3.1.5. at all times comply with all requirements set out in the relevant joining instructions for your session including (but not limited to) complying with the licence requirements, maximum noise limits, kit requirements, bike requirements and rules about not wearing or attaching any camera to your body or helmet at any time;
3.1.6. at all times comply with the terms of your completed declaration;
3.1.7. follow instructions provided by any of our coaches and/or staff;
3.1.8. stop riding if you have concerns during any session and only participate if you feel safe and confident to do so;
3.1.9. arrive on time for your coaching services, event or course; and
3.1.10. attend and listen to any briefing provided by our coaches and/or staff.
3.2. If at any time you fail to comply with this clause 3, we reserve the right to remove you from the coaching services, event or course.
If you are not able to participate in your booked coaching services, event or course as a result of failure to comply with the obligations in this clause 3 then no refund will be due to you.
4. DANGERS OF THE TRACK AND TRACK INSURANCE
4.1. As riding on the track allows you to reach higher speeds and may cause your bike to be subject to harder riding, you acknowledge that this may present an increased risk to you; and
4.2. Please be aware that road insurance does not typically insure against riding your vehicle on a track, and so if you want specific cover for riding on the track you should ensure you have taken out specific cover for this. We do not provide this for you.
5. PROVIDING THE SERVICES
5.1. When we will provide the coaching services, events and/or courses. We will use our reasonable efforts to supply the coaching services, event or course you have booked to you on the date(s) agreed between us.
5.2. We are not responsible for delays outside our control. If we have to delay or cancel the coaching services, event or course as a result of something outside our control, for example poor weather conditions, then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay or cancellation. Provided we do this we will not be liable for the delay or cancellation caused by the event. If this happens, we may need to agree a different date(s) for the coaching services, event or course.
5.3. What will happen if you do not provide required information to us. If you do not comply with your obligations (see clause 3) or do not provide us with other information we may require, or you provide us with incomplete or incorrect information, we may either end the contract or delay the coaching services, event or course and make an additional charge of a reasonable sum to compensate us for any costs incurred as a result for example, the cost of cancelling any track hire (if applicable) and re-booking it. We will not be responsible for providing the coaching services, event or course late or not providing any part of them if this is caused by you not giving us the information we need.
5.4. Reasons we may delay the coaching services or events. We may have to delay, cancel or reorganise the coaching services, event or course in certain circumstances such as if we need to update the coaching services, event or course to reflect changes in relevant law or regulatory requirements.
5.5. Your rights if we delay the coaching services, event or course. We will always try to contact you in advance to tell you we will be delaying, cancelling or reorganising the coaching services, event or course, unless the problem is urgent or an emergency. Where possible we will provide new date(s) for the coaching services, event or course as soon as possible. You may be able to end the contract as a result of our delay (see clause 6.2.2.).
6. YOUR RIGHTS TO MAKE CHANGES AND TO END THE CONTRACT
6.1. Making changes to the contract. If you wish to cancel or make a change to the date(s) of the coaching services, events and/or courses or any part of them, please contact us. As we may have incurred costs relating to your booking we may charge a fee to you in relation to the cancellation or rearrangement. Our cancellation and rescheduling policy is as set out at clause 6.4 (Cancellation charges) below and more information about your rights to end the contract are set out in this clause 6.
6.2. Ending the contract because of something we have done or are going to do. If you are ending the contract for a reason set out at 6.2.1 to 6.2.3 below, the contract will end immediately and we will refund you in full for any agreed coaching services, event or course which have not been provided to you or have not been properly provided to you. The reasons are:
6.2.1. you are notified of an error or change to the price, description or terms of the coaching services, event or course the coaching services, event or course and you do not wish to proceed;
6.2.2. if we delay or advise we are going to delay the coaching services, event or course, for a period of more than two months; or
6.2.3. you have a legal right to end the contract because of something we have done wrong.
6.3. Ending the contract where we are not at fault. If you are ending the contract but we are not at fault, the contract will end immediately. You will receive a refund for the coaching services, event or course which you have not received (where you have made a payment for these) but we may deduct any reasonable costs we incur as a result of your ending the contract as set out at clause 6.4 below. If you have not made an advance payment, we may deduct or charge you the costs we will incur as a result of your breaking the contract as set out at clause 6.4 below.
6.4. Cancellation charges.
6.4.1. If you cancel or postpone your booking with more than 30 days written notice there will be no charge.
6.4.2. If you cancel your booking for either track or road with between 21 and 30 days written notice, we will not refund your payment for that day. If you wish to reschedule your booking to another date and give us between 21 and 30 days, there will be no charge for this. You can also transfer your booking to a friend free of charge.
6.4.3 If you cancel or postpone your track booking with less than 21 days written notice, we will not refund your payment for that day although you can transfer the booking to a friend free of charge.
6.4.4 If you cancel or postpone an agreed road booking with between 10 and 21 days written notice, we will not refund your payment for that day. If you wish to reschedule the day to another date and you do this on more than one occasion, an administration charge of £40 will be payable.
6.4.5. If you cancel or postpone an agreed road booking with less than 10 days written notice, we will not refund your payment for that day. If you wish to reschedule the day to another date, there will be a £195 rebooking fee for each day rescheduled. The rebooking fee is charged to reflect that we will still be required to incur costs such as paying the coach if the postponement is made within this short timeframe.
6.5. Refunds. We will make any refund to the same payment method you used originally unless you have expressly agreed otherwise and we will not charge you for the refund.
7. OUR RIGHTS TO MAKE CHANGES
7.1. Minor changes to the coaching services, events or courses. We may make minor changes to the coaching services, event or course. These changes will not affect the overall coaching service provided to you.
7.2. More significant changes to the coaching services, event or course and these terms. In addition, we may make more significant changes to these terms or the coaching services, event or course, but if we do so (except where these are made to reflect changes in relevant laws and regulatory requirements) we will notify you and if you are not happy with the proposed changes you may choose to end the contract before the changes take effect.
7.3. Changes to reflect changes in law and regulations. We may always make changes to the coaching services, event or course to reflect changes in relevant laws and regulatory requirements.
7.4. Changes totrack events and Track Based Coaching or Courses. If the track or any other element of the circuit is deemed unsafe at any event, we will delay track/circuit activity until it is safe to proceed. This may result in reduced track time for participants. If the delay is caused by something beyond our control, we will not be liable for lost time on track. If the circuit is deemed unsafe to run without any circuit activity taking place at all, we will transfer your booking to a suitable alternative date or issue a credit note.
8. OUR RIGHTS TO END THE CONTRACT
8.1. We may end the contract if you break it. We may end the contract at any time if you break it. Breaking the contract includes:
8.1.1. you not making any payment due to us in accordance with clause 10.3 below;
8.1.2. you not providing us with information that is necessary for us to provide the coaching services, event or course;
8.1.3. where we think you are not riding in a safe or legal way on the coaching course or events;
8.1.4. you do not comply with your obligations (see clause 3) or your completed declaration; or
8.1.5 you cancelling or postponing your course or event under clauses 6.4.2, 6.4.3, 6.4.4 or 6.4.5.
8.2 You must compensate us if you break the contract. If you break the contract with us then you must compensate us for the losses, damages or costs we incur as a result of this. If you cancel or postpone your course or event under clauses 6.4.2, 6.4.3, 6.4.4 or 6.4.5 then the compensation due to us will be the amounts set out in those clauses.
9. IF THERE IS A PROBLEM WITH THE COACHING SERVICES, EVENT OR COURSE
9.1. Your legal rights. The Consumer Rights Act 2015 gives you certain legal rights, for example we must perform our obligations with reasonable skill and care. For detailed advice, please visit the Citizens Advice website (www.adviceguide.org.uk) or call 03454 040506.
9.2. How to tell us about problems. If you have any questions or complaints about the coaching services, event or course, please contact us by writing to us at Scottsdale House, 10-31 Springfield Avenue, Harrogate, HG1 2HR or by emailing us at enquiries@rapidtraining.co.uk and we will do our best to resolve any problems you have with us or our services.
10. PRICE AND PAYMENT
10.1. Where to find the price for the coaching services, event or course. The price of the coaching services, event or course (which includes VAT) will be the price confirmed at the date of your booking. We take all reasonable care to ensure that the prices of the coaching services, event or course advised to you are correct. If you believe we have charged you incorrectly please contact us promptly to let us know.
10.2. We will pass on changes in the rate of VAT. If the rate of VAT changes between your booking date and the date we provide the coaching services, event or course, we will adjust the of rate of VAT that you pay, unless you have already paid in full before the change in the rate VAT takes effect.
10.3. When you must pay and how you must pay. You must pay in cleared funds in full, at least 7 days in advance of the date the coaching services, event or course are scheduled to take place. This can be via a one-off payment or in instalments, as agreed by us in writing at the time of your booking. You must pay via cheque, bank transfer, credit card, debit card or any other method agreed by us at the time of booking.
11. OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU
11.1. We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is obvious that it will happen.
11.2. We have no responsibility to you in some circumstances. We are not responsible to you for loss or damage which you suffer if it is as a result of you failing to comply with these terms or any part of them including (but not limited to) your obligations in clause 3 above, the joining instructions and your completed declaration.
11.3. We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to our obligations under this contract.
11.4. We are not liable for business losses. We only supply the coaching services, events and course for domestic and private use. If you use the coaching services, event or course for any commercial or business purpose we will have no liability to you for any business losses including (amongst other things) any loss of profit, loss of business, business interruption, or loss of business opportunity.
12. HOW WE MAY USE YOUR PERSONAL INFORMATION
12.1. How we will use your personal information. We will only use your personal information as set out in our Privacy Policy. You can find our Privacy Policy on our website at https://www.rapidtraining.co.uk/privacy.
13. OTHER IMPORTANT TERMS
13.1. We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation. We will contact you to let you know if we plan to do this. If you are unhappy with the transfer and we have not started to provide the coaching services, event or course to you, you may contact us to end the contract within one month of us telling you about it and we will refund you any payments you have made in advance for coaching services or events not provided.
13.2. Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms.
13.3. If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
13.4. Even if we delay in enforcing this contract, we can still enforce it later. We might not immediately chase you for not doing something (like paying) or for doing something you're not allowed to, but that doesn’t mean we can't do it later.
13.5. Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law and you can bring legal proceedings in respect of the services in the English courts wherever you live. If you live in Wales, Scotland or Northern Ireland, you can also bring claims against us in the courts of the country you live in.